SHIPPING POLICY

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification once your order has been shipped. 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches its destination country. PARADISE HEIGHTS® is not responsible for these charges if they are applied and are your responsibility as the customer.

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 20 days of receiving your shipping confirmation email, please contact us at officialparadiseheights@gmail.com with your name and order number so we can resolve any issues.

 

How to Request a Return

To request a return, please contact us at officialparadiseheights@gmail.com to receive authorisation of your return. Items sent back to us without first requesting a return will not be accepted.

 

Please include the following details in your email:

  • Order number
  • The product you’re returning
  • Valid reason for return 
  • Photo evidence in the case of damaged or faulty goods
  • If you would like an exchange, store-credit or refund

 

If your return is accepted, you will be provided with a return address to send your item/s back. Before returning please ensure you’ve read and understood our Returns Policy.

Customers are required to pay the return shipping fee therefore if any item/s are returned that don’t meet our policy they will be sent back to the customer who will then be charged another returned shipping fee.

Upon receipt of the items, they will undergo a quality review and once cleared, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.

The total amount refunded or credited will be minus original shipping charges, including items with free shipping on the original order.

Exchanges are offered on return orders given it is equal in value. This return process is subject to product availability. If we are unable to fulfil an exchange request, store credit will be issued. 

*Store credits are valid for 12 months from the date of issue.

 

Damaged or Faulty Items

If you believe you have received an item that is defective, damaged, or if you receive the wrong item, we sincerely apologise for any inconvenience caused. Please contact officialparadiseheights@gmail.com immediately and we will treat this with the highest of priority.

 

Please include the following details in your email:

  • Order number
  • The product you’re returning
  • Images of damages or defects
  • If you would like an exchange, store-credit or refund

*Please note, this excludes fair wear and tear and customers must not attempt to resolve any damages unless approved by PARADISE HEIGHTS®

You can always contact us for any further questions and enquiries at officialparadiseheights@gmail.com or via Instagram @paradise_heights.